Hero Restoration LLC has property insurance through Collectable Insurance Services. This insurance covers your property while it is at Hero Restoration, and during shipping from hero Restoration to its destination. If needed, for books that will be at Hero Restoration for an extended period, our underwriter can provide you with a document naming you and your property. The amount of value is up to the insured amount the client enters on the HRC form. Compensation cannot exceed insured value, under any circumstances. This Policy is congruent as a mediator and Insurance company, and client.
Payment for pressing:
Payment is not due until after HRC receives the collectables.
Payment for restoration:
Payment for restoration is due upon agreement of the work, and turn around time starts when paid in full. Payment reserves your place in line to have the work done.
Shipping to client/CGC/CBCS:
The amount of insurance is determined by the clients stated value of the books. Shipping to CGC, CBCS, Wata, or to client is by USPS priority, signature required. Hero Restoration LLC is not liable for the value of the collectible if USPS loses or damages the collectible. Hero Restoration will file a claim and transfer any payment by USPS/Collectible Insurance Services to the client.
It is very rare that a book is damaged from any of the processes performed by Hero Restoration LLC, but the potential for it to happen is possible. Hero Restoration LLC takes as many precautions as possible to prevent damage from occurring. Because of the interactive nature of pressing, damage is always a possibility. This usually happens due to comic books in fragile condition, which includes books that are tanned or brittle, spines exhibiting splits, loose paper on the staples, or pieces that are barely attached. Because it is impossible to ensure that damage will not occur, Hero Restoration LLC will not be held liable for split spines, covers or pages detached from staples, or detached pieces. In submitting books to Hero Restoration LLC, the customer acknowledges and accepts the risk for the potential of damage, and that Hero Restoration LLC, and its owner’s will not be held legally or monetarily responsible or liable for damage to any book caused by handling or processes performed on the book. Customer satisfaction is very important, if any damage does occur that is our fault, Hero Restoration in good faith will try to find a resolution that will be satisfactory to the client. Except for any express warranties set forth in these terms and conditions, company disclaims any and all warranties, express or implied, regarding company and/or the services, including but not limited to the warranties of merchantability and fitness for a particular purpose. except as otherwise expressly set forth in the applicable guarantee, the maximum aggregate liability that company shall have to the customer, or any third party for whom the customer may be acting, arising from any cause, act, omission or other circumstance, shall in no event exceed the services fee or fees paid by the customer for the services ordered pursuant to this submission form. in no event shall company or any of its affiliates, or any of its or their respective employees, officers, directors or agents, be liable to customer or any other party for any indirect, incidental, special, consequential or exemplary damages, even if advised of the possibility of such damages, and except as otherwise expressly set forth in the applicable guarantee in no event shall the aggregate liability of company, its affiliates, and any of its or their respective employees, officers, directors or agents, exceed the fees paid or payable to company for the services.